Yes No. Sorry this didn't help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Outlook Outlook. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.
Details required :. Cancel Submit. In reply to ninaedw's post on November 17, Hi, Thank you for the reply. Did you try to manually configure your account on Outlook app? Is your Outlook account upgraded to Outlook Mail Preview?
Manually configure Outlook account on Android. Enter your Outlook. I'm unable to open email attachments on my Samsung Android device. How can I fix this? If you're unable to open a specific email attachment please first ask the person who sent the email what format the attached file is in: Android cannot read all file types.
Click here to see a table of the supported media formats for the different Android versions. If you can't open email attachments that are in formats your device recognises then you can probably fix the problem by removing the email account and then adding it again. These steps apply broadly to Samsung Android devices.
The steps for your specific device may vary very slightly from those below. Touch the Accounts tab you can skip this step if your Android version is 4. Touch Remove account. You may need to touch Account settings first. Add the account again as you did before.
This will mean downloading the email app again or, if you weren't using a third-party email app, touching the Add account option beneath your other accounts on the settings menu, selecting Email and then following the steps on-screen. If removing and then re-adding the email account didn't work then follow these steps to perform a software update. Touch About device you may need to touch the More tab first. If the software update didn't solve the problem or no recent software update was available try performing a factory reset.
Back up all the media, text messages, etc that you wish to save. This can be done through Kies on your PC. A factory reset will wipe your phone clean, restoring the software to how it was when the device left the factory. Your device will restart. Finish the setup process on your device and then add the email account again.
If you're still unable to open attachments with your emails after this it suggests an unusual fault with your device that requires an engineer's attention. Please click here to find the location and contact details of your nearest Samsung service centre. Nigeria Ghana Senegal Ivory Coast Cameroon Users affected by this issue can easily manage to not only view but also download attachments if they access. Now you should have a list of attachments with a arrow next to it if not downloaded.
Click file you want to download and you should get a animation where the arrow was that is indicating its being downloaded. A bug? Just me?
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